Are you a Triwest Provider currently working with veterans?

Yes?  This article is for you...


This form has been updated with the VA.  Please find the new form attached.  The Help Desk information below may still be helpful in filling it out, but will be updated with the new form as soon as possible.  Thank you for your patience.


Request for Services (otherwise known as RFS form) are required to continue working with your veteran after the expiration of your current authorization. 


The VA has replaced their Secondary Authorization Form (SAR) form with the RFS (Request for Services Form).  These new RFS forms should be sent in directly to the VA fax number on the Patient's consult form instead of the fax number for Triwest.  

The RFS Form is attached to this Help Desk article.
**you will likely need to attach an additional page with notes as there is not a lot of space at the bottom of this document to add additional notes/documentation.

Here are a few tips that have come to us from Triwest/the VA for filling out the form.  There is a small space for notes at the bottom of the form, so you should also include a second page with the information below.

When submitting the RFS, please include a second page that includes a summary explaining the need for services making sure to indicate if you are requesting continuation of care if applicable, in addition to the last round of medical documentation/progress notes taken. 


For the summary, I recommend structuring your request in the following format: Situation, Action, Result 

Situation: What symptoms is your Veteran currently presenting that requires you to request additional services Action: What treatment plan would you like to have done under this request: Medication management, sleep study, advanced testing, etc. 

Result: What are you hoping to accomplish with this new course of care/how do you believe this will impact the existing authorization you have. 

Example: As the Veteran suffers from the addition of medication will allow in his therapy treatment.


This video will walk you through our recommendations on filling out your RFS document.




Please NOTE: filling out and sending in this form does not guarantee that you will be granted additional sessions with your clients.  You should wait to continue services with your clients until you are approved for a new authorization or risk not getting paid for your services.